Protect your brand on every build.
Fewer faulty claims. Fewer refunds. Better reviews.
Some of your customers want to build it themselves. Others are short on time, or would simply rather a professional did it. Offering assembly gives them the choice, and it quietly protects you too: an item built properly does not come back as a complaint, a refund, or a one-star review. We are the Sydney team that turns up, builds it right, and proves it with photos and a customer sign-off on every job.
A Sydney team running its own assembly platform
We are a Sydney furniture and equipment assembly team running our own platform, purpose-built for assembly. Over a thousand jobs completed, fully insured, with completion photos and a customer sign-off on every single job. Everything is tracked end to end, so nothing slips.
Assembly, done properly
Two ways to work with us, whichever suits how you sell.
Referral
When a customer needs assembly, point them to us. They come to our site and deal with Muscles Hire Services directly, and it is off your plate. Nothing for you to set up.
In-house, at checkout
Price assembly into your checkout so the customer pays you, then send us the job. To your customer it feels like your own service. A little more setup, since each piece needs a price, but everything stays under your roof.
The real cost of a “faulty” claim
When a customer struggles with a build and the item ends up wobbly or wrong, they usually report it as faulty. Some genuinely are, a missing part or transit damage, and nobody can fix those. But a fair share are just the build, and nobody ever goes and looks, so it gets refunded either way. A refund is never just the refund. It is the item, the freight out and back, and stock you usually cannot resell as new, plus a one-star review that costs future sales.
That is exactly the moment our second service is built for.
On-Site Assessment and Report
When a customer did not choose assembly and now reports the item as faulty, and you suspect it was built wrong, send us out. We attend, assess it, and show what is really going on with photos, a written report and the customer’s sign-off.
Genuinely faulty
Missing part or transit damage. We cannot fix it, and we tell you plainly. You still get the report and the evidence.
Fixable within the hour
An assembly issue we can sort on the spot. We finish it there and then.
Needs longer
The assessment still stands, we put the customer on the right track, and anything more is arranged directly with the assembler.
The first three are on us. After that, $120 a visit.
Covers up to one hour on site. Far less than a refund and a return you cannot resell.
One prevented refund pays for three or four of our visits.
The audit trail is the point
The photos, the sign-off and the written report are the evidence that answers a false claim, and the reason your customer feels looked after instead of fobbed off.
Ready to protect your brand?
Send us your next few faulty-product complaints. We attend at our cost and report back with photos.